TERMS & CONDITIONS OF SALE

1. PAYMENTS

 

(i) Any outstanding balance is strictly payable on, or before, delivery. In the event of a part delivery being requested by a customer all goods delivered must be paid for, irrespective of any items outstanding. No exceptions to this condition can be made unless previous confirmation has been received, in writing, from the Company. .

 

(ii) Payments may be made by Cash, Cheque, Debit Card, Mastercard, or Visa Card. In the event of payments being made by Cheque the Title to the goods delivered remains with the Company until the Cheque has been cleared through the Company’s bankers. Should any cheque be dishonoured the Company may reenter the purchaser’s property to recover any items to which the dishonoured cheque referred.

 

2. DELIVERY (Estimates)

 

If an item has to be ordered from a manufacturer a delivery estimate will be shown on the front of each purchase invoice and is the best estimate of delivery at the time an order is placed. On occasions manufacturers are unable to meet their original delivery estimates through production difficulties or raw material shortages.
We are unable to be held responsible for delivery delays outside of our control and if a customer requires that a specific delivery estimate form part of the contract of purchase this must be stated, in writing, on their purchase invoice at the time the purchase is made.

 

3. DELIVERY (Own Vehicle)

 

(i) Scheduled delivery routes operate for addresses inside our ‘Free Delivery’ areas and delivery can only be free of charge if made in accordance with these schedules, copies of which are available upon request.

 

(ii) We are able to advise whether delivery will be made in the morning or afternoon but are unable to supply this information until 2pm, the day before delivery. Customers wishing to obtain this information should telephone the number shown on the front of their purchase invoice and ask to speak to a Receptionist.

 

(iii) Deliveries to a customers specified time and not in accordance with our published delivery schedules can normally be arranged, but on a chargeable basis, dependent upon location and time required.

 

(iv) In the event of non acceptance of a pre-arranged delivery, through no fault of the Company, a minimum redelivery charge of £30 will be made.

 

(v) If unable to accept a pre-arranged delivery, 24 hours notice must be given to delay that delivery.

 

(vi) If unable to accept a pre-arranged delivery, 24 hours notice must be given to delay that delivery.

 

(vii)The Company’s contract for delivery ends at the point of access to the customer’s premises. However, if requested, the delivery staff will deliver to a room of choice. In all instances when requesting delivery inside of the customer’s property this will be done with the utmost care but is ultimately at the customer’s risk.

 

4. DELIVERY (Third Party)

 

(i) Occasionally when delivering outside of the standard free delivery area we will use third party carriers. In the event of us using a third party the customer will be notified accordingly prior to making a purchase.

 

(ii) All orders delivered by a third party will require payment in full before delivery is made. In the absence of payment the courier will not make a delivery arrangement.

 

(iii) In most cases when making delivery via a third party it will be a two man delivery and, if requested, to a room of choice. However for smaller items we may use a parcel delivery service. This will be a one man delivery and usually only to the front door of your property.

 

(iv) In all instances when requesting delivery inside of the customers property this will done with the utmost care but is ultimately at the customer’s risk.

 

(v) Unfortunately when using a third party we are unable to store any goods for more then 5 days after the date the customer is notified. This applies even in the event of the goods being ready for delivery earlier then quoted. Failure to take delivery with in this time period may result in a storage charge or the order being cancelled and a claim for costs being made against the customer.

 

(vi) Failure to take delivery, having arranged a time, will result in a charge being applied. This will be dependant on costs incurred.

 

5. STORAGE

 

We regret we are unable to undertake to store furniture which has been specifically ordered for longer than 14 days unless an agreement has been made to this effect, in writing. In such circumstances storage over this period will only be considered if all amounts outstanding have been paid in full.

 

6. DAMAGES

 

Any claims regarding damage to goods must be made to the delivery drivers at the time of delivery. Claims made after delivery will be dealt with at the company’s discretion. Accordingly the customer should ensure they are present at the time of delivery or nominate a representative to inspect the goods.

 

7. SERVICE

 

(i) Any complaint arising on goods delivered must be notified to the Company immediately and at all times the purchase invoice number should be quoted. The Company undertakes to pass on all guarantees and warranties from the manufacturer to the purchaser and comply and be governed by English Law. In the event of an unresolved dispute the Company agrees to abide by the ruling of an independent arbitrator agreeable to all parties, including the Furniture Ombudsman or an Officer of a County Trading Standards Department.

 

(ii) Many items of furniture will display natural properties which do not constitute a fault. These include, but are not limited to, strong wood grains or knots, variations in colours, shading of certain materials, scarring and blemishes on hides and softening of interiors. The customer should ensure they read our furniture guide for further information.

 

(iii) Many modern day articles of clothing are not colour fast and will transfer their colour to upholstery items, particularly when the clothing item is new. Such an occurrence is not a fault of the furniture which has been affected. Purchaser’s are advised to read very carefully the care instructions which come with an item of clothing to ensure their furniture is not damaged in this manner.

 

(iv) Failure to care for your furniture in the recommended way will result in invalidation of your warranty.

 

8. CANCELLATIONS

 

(i) Cancellation of an order once placed is at the Company’s sole discretion. Should a purchaser wish to cancel an order a request must be made in writing, giving the reasons for the cancellation. Deposits are refundable at the Company’s discretion and any costs incurred, due to a cancellation, may be deducted from any refund of deposit which may be forthcoming.

 

(ii) Once goods have been dispatched to the Company, or have arrived into the Company’s warehouse, no cancellations can be accepted.