TERMS & CONDITIONS OF SALE
1. PAYMENTS
(i) Any outstanding balance is strictly payable on, or before, delivery. In the event of a part delivery being requested by a customer all goods delivered must be paid for, irrespective of any items outstanding. No exceptions to this condition can be made unless previous confirmation has been received, in writing, from the Company.
(ii) Payments may be made by Cash, Cheque, Debit Card, Mastercard, or Visa Card. In the event of payments being made by Cheque the Title to the goods delivered remains with the Company until the Cheque has been cleared through the Company’s bankers. Should any cheque be dishonoured the Company may reenter the purchaser’s property to recover any items to which the dishonoured cheque referred.
2. DELIVERY
(i) Scheduled delivery routes operate for addresses inside our ‘Free Delivery’ areas and delivery can only be free of charge if made in accordance with these schedules, copies of which are available upon request.
(ii) We are able to advise whether delivery will be made in the morning or afternoon but are unable to supply this information until 2pm, the day before delivery. Customers wishing to obtain this information should telephone the number shown on the front of their purchase invoice and ask to speak to a Receptionist.
(iii) Deliveries to a customers specified time and not in accordance with our published delivery schedules can normally be arranged, but on a chargeable basis, dependent upon location and time required.
(iv) If an item has to be ordered from a manufacturer a delivery estimate will be shown on the front of each purchase invoice and is the best estimate of delivery at the time an order is placed. On occasions manufacturers are unable to meet their original delivery estimates through production difficulties or raw material shortages. We are unable to be held responsible for delivery delays outside of our control and if a customer requires that a specific delivery estimate form part of the contract of purchase this must be stated, in writing, on their purchase invoice at the time the purchase is made.
(v) In the event of non acceptance of a pre-arranged delivery, through no fault of the Company, a minimum redelivery charge of £10 will be made.
(vi) If unable to accept a pre-arranged delivery, 24 hours notice must be given to delay that delivery.
(vii) Our vanmen will, upon receiving such a request, assist in the dismantling of furniture where access is restricted or limited; i.e. stairs or hallways. However, ultimate responsibility for ensuring that access for items purchased is sufficient, remains with the purchaser. We are not able to be held responsible should it prove impossible, under normal circumstances, to complete a delivery because insufficient access is available.
(viii) It is the purchaser’s responsibility to ensure access areas are clear of any obstructions and purchasers must relocate such items as pictures, plates, or other objects, prior to delivery being made. The company’s contract for delivery ends at the point of entry to the purchasers premises but our vanmen, when requested, will at all times assist in carrying articles to designated locations but we are not responsible for any damage which could be caused by a purchaser’s failure to ensure access is clear and unobstructed.
3. STORAGE
We regret we are unable to undertake to store furniture which has been specifically ordered for longer than 14 days unless an agreement has been made to this effect, in writing. In such circumstances storage over this period will only be considered if all amounts outstanding have been paid in full.
4. DAMAGES
Any claims regarding damage to goods must be notified to our vanmen at the time of delivery. In the event of cartoned items, claims must be notified to the Company within twenty four hours of delivery. Signing as “unexamined” will not exonerate from this condition.
5. SERVICE
Any complaint arising on goods delivered must be notified to the Company immediately and at all times the purchase invoice number should be quoted. The Company undertakes to pass on all guarantees and warranties from the manufacturer to the purchaser and comply and be governed by English Law. In the event of an unresolved dispute the Company agrees to abide by the ruling of an independent arbitrator agreeable to all parties, including an Officer of a County Trading Standards Department.
6. COLOUR TRANSFER
Many modern day articles of clothing are not colour fast and will transfer their colour to upholstery items, particularly when the clothing item is new. Such an occurrence is not a fault of the furniture which has been affected. Purchaser’s are advised to read very carefully the care instructions which come with an item of clothing to ensure their furniture is not damaged in this manner.
7. CANCELLATIONS
(i) Cancellation of an order once placed, unless for reasons of late delivery, is at the Company’s sole discretion. Should a purchaser wish to cancel an order a request must be made in writing, giving the reasons for the cancellation. Deposits are refundable at the Company’s discretion and any costs incurred, due to a cancellation, may be deducted from any refund of deposit which may be forthcoming.
(ii) Once goods have been dispatched to the Company, or have arrived into the Company’s warehouse, no cancellations can be accepted.