Complaints Procedure

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Park Furnishers is a registered full member of The Furniture and Home Improvement Ombudsman. The Furniture and Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.

If you are not entirely satisfied with your purchase, please contact our customer service department. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow the complaints procedure.

To contact our Customer Services department, please email us at [email protected] with the subject heading 'Customer Complaint,' leaving a brief description of your complaint along with your contact details. Alternatively, please call 0117 9669253 and ask for Customer Service.

If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture and Home Improvement Ombudsman and we are bound to follow any decision that they may make.

To find out more about The Furniture and Home Improvement Ombudsman and how to use their service, visit: https://www.fhio.org/dispute or call 0845 6532064.

The Online Dispute Resolution Platform can be accessed by visiting: http://ec.europa.eu/odr