Terms & Conditions

TERMS AND CONDITIONS

These terms apply only to purchases made online. These terms may be different to those applicable to purchases made in store. See in store for details

1. Any variation, cancellation or waiver of these conditions will be valid only if made in writing and signed by both parties.

2. Nothing in these terms and conditions shall affect the customer’s statutory rights as a consumer.

3. You should not proceed with your purchase until you have read and agreed to these terms and conditions.

4. Park Furnishers reserves the right to amend these terms and conditions from time to time. For this reason we encourage you to review them whenever you use this website.

Delivered for Christmas
• Only products marked with the ‘bauble’ symbol are included in the ‘Delivered for Christmas’ promotion.
• Delivery before Christmas is only guaranteed while stocks last and will be confirmed at point of purchase. Ask a Sales Consultant for more details.
• Certain products on menu tickets (featuring multiple products) may not be included in this promotion. Ask a Sales Consultant for specific product details
• Pre-Christmas offer only guarantees that Park Furnishers are able to offer a delivery date before Christmas. If the goods are available for delivery but the customer is unable to accept the delivery before Christmas we have fulfilled our promise.
• Deliveries must be within our local store areas only. Delivery charges apply. Saturday deliveries may be available on request and are subject to an additional charge. If a Saturday delivery is agreed but the goods cannot be delivered on a Saturday and are still available for delivery prior to 25th December, Park Furnishers reserves the right to refund the difference in price in the delivery charge and offer a delivery on an alternative day.
• Park Furnishers reserves the right to nullify this offer in the event of force majeure, including covid-19 restrictions, severe weather conditions precluding safe delivery or where product is reported by the customer to be imperfect or incorrect.
• A finance order (Interest Free Credit) does not qualify for the promotion unless the items selected are still in the promotion at the point when the signed agreement has been authorised.
• Offer available in selected departments only, as listed and excludes all concessions and partners.
• Offer excludes any fitting which is arranged separately.
• Offer ends 1st December 2020 although certain products will be withdrawn earlier.
Extra 10% Off Furniture
• Maximum discount on all purchases up to a maximum of £500 (10% of £5000).
• Offer applies to sofas, chairs, dining sets, cabinet furniture, occasional furniture, beds, bedroom furniture, kitchen furniture, cane furniture and garden furniture.
• Extra 10% off will be applied to marked sale price and discount will be applied at the point of purchase on the amount being paid on the day, not sales order value.
• Offer applies to new purchases and excludes balances from previous orders.
• Offer applies to payments in person (no postal or telephone orders).
• Selected departments and add on sales are excluded from the promotion.
• Leekes reserve the right to refuse customer discount.
• Selected online exclusions apply. Please see product for more information..
10% Back in Store Vouchers or 5% off Online
• Voucher expiry date is printed on voucher itself. We are unable to extend the date on the voucher as all stores are fully trading.
• *5% Off online orders promotion. Online exclusions apply.
• Sale prices plus 10% back in store vouchers on all new purchases (includes sale and non-sale). The alternative offer of 5% off will be applicable on online purchases.
• Vouchers are payable on all purchases up to a maximum of £500 of vouchers (20% of £2500).
• Vouchers will be payable only on monies received, not on total order value. If a customer opts to pay a deposit only (e.g. special order or finance orders) vouchers will only be issued against this amount, NOT the full order value.
• One voucher per department per household issued only on payments in person (no telephone or postal orders).
• Vouchers cannot be used for additional purchases in the department where the original purchases were made.
• Vouchers cannot be used for an additional purchase on the same day as the original purchase was made.
• Vouchers are not issued on purchases made with vouchers and those issued on deposit payments may not be used to settle the balance of the same order.
• The voucher cannot be replaced if lost, exchanged for cash or redeemed on the day of issue.
• Offer applies to new purchases and excludes balances from previous orders.
• When redeeming the vouchers any change will be given in the form of a voucher with the same redemption date.
• If the order is cancelled for any reason, the value of the voucher will be deducted from any refund and if the order value is subsequently reduced, the value of the voucher issued will also be reduced in line with the revised order value when balance payment is made.
• Park Furnishers reserves the right to refuse vouchers used in conjunction with any future promotion.
• Vouchers will not be issued on purchases from selected concessions and partners, and similarly cannot be redeemed therein. Ask staff for details.
• Customers who have purchased online and opted to ‘Click & Collect’ should have used the discount promotion for an extra 5% off online. Therefore they are NOT eligible for 10% back in store vouchers.
Product Descriptions & Prices

1. Any specification or dimensions supplied by Park Furnishers shall be treated as a guide only. If you are buying for a specific space please contact Park Furnishers to confirm sizes before purchase.

2. Every effort is made to ensure that details, descriptions and prices shown are accurate at the time you place your order.

3. All prices include VAT.

4. Any illustrations/images used are there as a guide only and may differ from the actual product.

5. To avoid any confusion regarding colour, customers should either visit the Bristol store or request a sample of any chosen fabrics prior to ordering upholstery.

6. Park Furnishers shall not be liable if goods supplied do not comply with any previous samples, unless non-compliance is substantial.

7. Wood/Leather are natural products and some variations are inevitable. Park Furnishers shall not be liable unless the variation is substantial.

8. Errors in price, description or availability may result in the non-acceptance of an order.

9. No responsibility will be taken for any external link on the website.

Delivery

1. Park Furnishers will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the control of Park Furnishers, the customer will be contacted to agree an alternative date.

2. The customer shall accept delivery when tendered whether before or after the estimated date. If the customer does not take delivery when tendered, Park Furnishers shall be deemed to have performed its obligation in respect of the goods. The customer shall pay any additional expenses incurred by Park Furnishers including (but not limited to) a storage charge.

3. It is the customer’s responsibility to ensure that the goods can be delivered without risk of loss or damage to the customer’s property.

4. In most cases when making delivery via a third party it will be a two man delivery and, if requested, to a room of choice. However for smaller items we may use a parcel delivery service. This will be a one man delivery and usually only to the front door of your property.

5. In all instances when requesting delivery inside of the customers property this will done with the utmost care but is ultimately at the customer’s risk.

6. The delivery team may consider that delivery to the chosen location may result in damage to the customer’s property. In such circumstances the team will inform the customer or the customer’s representative and delivery will continue only once the customer or the customer’s representative has signed the delivery waiver.

Payment

1. Park Furnishers’ terms are that payment will be taken in full at the time of the order.

2. You must pay by credit or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details provided by you on our website will be correct and that the credit or debit card which you use is your own.

3. Park Furnishers will endeavour to treat all personal information as fully confidential, No personal information will be disclosed to any third parties except those reputable third parties who are essential in processing your order.

Damages

Any claims regarding damage to goods must be made to the delivery drivers at the time of delivery. Claims made after delivery will be dealt with at the company’s discretion. Accordingly the customer should ensure they are present at the time of delivery or nominate a representative to inspect the goods.

Service

1. Any complaint arising on goods delivered must be notified to the Company immediately and at all times the purchase order number should be quoted. The Company undertakes to pass on all guarantees and warranties from the manufacturer to the purchaser and comply and be governed by English Law.In the event of an unresolved dispute the Company agrees to abide by the ruling of an independent arbitrator, details of complaints procedure and the dispute resolution schemes to which we belong can be found  here.

2. Many items of furniture will display natural properties which do not constitute a fault. These include, but are not limited to, strong wood grains or knots, variations in colours, shading of certain materials, scarring and blemishes on hides and softening of interiors. The customer should ensure they read our furniture guide for further information.

3. Many modern day articles of clothing are not colour fast and will transfer their colour to upholstery items, particularly when the clothing item is new. Such an occurrence is not a fault of the furniture which has been affected. Purchaser’s are advised to read very carefully the care instructions which come with an item of clothing to ensure their furniture is not damaged in this manner.

4. Failure to care for your furniture in the recommended way will result in invalidation of your warranty.

Your Right of Cancellation (Distance Selling Regulations)

You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order (see below).

To exercise your right of cancellation, you must give written notice to Park Furnishers by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you cancel the items after they have been delivered to you, you will be responsible for returning them to Park Furnishers at your own cost. The items must be returned to Park Furnishers, Willway Street, Bedminster, Bristol BS3 4AZ. You must take reasonable care to ensure that the items are not damaged in the meantime or in transit.

Park Furnishers will refund or re-credit you within 14 working days of the goods being returned in an undamaged condition and capable of being resold.

Unless the product is faulty, mattresses, beds and bedding can only be returned under the 7 day rule provided they have not been removed from their original packaging.

Any goods ordered to the customer’s specifications, or that have been clearly personalised or which by reason of their nature cannot be resold, cannot be returned. This includes any special orders and orders for non-stocked items.

Returning goods outside the prevailing consumer protected rights are not an entitlement and must be agreed by Park Furnishers. As detailed in our returns policy, which is available online or in store, goods which are specially ordered or made to measure are not returnable. Any refunds issued for returned goods will be subject to a deduction for any costs incurred. An additional collection charge will be made if you require us to collect the goods. All refunds for delivered products will be administered from our Customer Service Department at our Head Office and are not actioned in store. In the event of an intermediary company be used to transport your order overseas, Park Furnishers would only be liable for returns to the intermediary address and no onwards costs would be covered.

Exclusion of Liability

The liability of Park Furnishers in respect of any goods proven to be defective shall not exceed the price for the goods under this agreement and no liability shall accrue for any indirect or consequential loss howsoever arising suffered by the customer.

Risk

1. If the goods are to be delivered by Park Furnishers or its carrier the risk shall pass when the goods have been delivered to the customer.

2. If the customer or their carrier collects the goods the risk in them shall pass upon commencement of loading onto the collecting transport or being taken into the possession or control of the customer its servants or agents.

3. If the customer does not take delivery of the goods when tendered the risk shall pass when delivery should have been accepted. The customer shall be liable for any reasonable additional costs incurred by Park Furnishers including (but not limited to) a storage charge.

Force Majeure.

Park Furnishers shall not be liable for any failure to perform any or all of its obligations under the agreement arising from any inability to secure or procure at a reasonable cost labour, materials or other supplies of any kind or any act of God, war, strike, lockout or other labour dispute, fire, flood, drought, equipment failure, legislation, order of public authority or any other cause whatsoever beyond its control.

Site Content

Any material downloaded or otherwise obtained through the use of this website is done at your own risk, and you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Contract

All contracts are entered into with Leekes Limited, T/A Park Furnishers, Mwyndy Business Park, Pontyclun. Rhondda-Cynon-Taff, CF72 8PN. Company Registration 563751, VAT Registration Number 135 0442 06.